We follow 8 key principles at Victoria House.
Our key principles were made though discussions with residents, family members, staff and visitors to the home.
V
Valued, we ensure that all our residents feel valued.
I
Inclusion, we aim to include all residents in all aspects of their care.
C
Caring & Closeness, we are a close team/family, we have a caring attitude to all.
H
Home, we are that home you feel safe and loved in.
O
Openness, we pride ourselves to be open and transparent in all we do.
U
Understanding, we understand everyone strengths and areas for improvement.
S
Safety, we pride ourselves on ensuring everyone feels safe.
E
Energetic, we are an energetic home which is full of laughter.